Return & Refund Policy
We are committed to your satisfaction. Please read our policy carefully before initiating a return or refund request.
Return Policy
At Peptide Biosciences LTD, we are committed to ensuring your satisfaction. If you’re not completely happy with your purchase, we offer a 30-day return policy — you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the following conditions must be met:
- The item must be in its original condition — unused, unopened, and with all seals intact.
- The item must be in its original packaging with all labels and documentation included.
- You must provide a valid receipt or proof of purchase.
- The return must be pre-approved by our support team before shipping.
Our packages do not include return slips. If you need assistance initiating your return, simply email us and we’ll guide you through the entire process.
✉ Start a Return RequestReturn Process
Follow these steps to initiate your return:
Contact us at info@peptidebiosciencesltd.com with your order number and the reason for your return.
Wait for return approval. Once approved, we will provide a return shipping label and detailed instructions on where and how to send your package.
Securely pack the item in its original packaging and attach the provided return shipping label.
Ship the item and retain your tracking information. Once received and inspected, we will notify you of the outcome.
Damaged or Incorrect Items
Please inspect your order immediately upon receipt. If your item arrives defective, damaged, or incorrect, contact us right away at info@peptidebiosciencesltd.com so we can assess the issue and resolve it as quickly as possible.
Exchanges
We process exchanges only for items that are defective, damaged, incorrect, or of the wrong size. We do not facilitate exchanges for items ordered in error by the customer.
The fastest way to exchange an eligible item is to:
Contact us at info@peptidebiosciencesltd.com to initiate an exchange request and receive approval.
Return the original item following the return process outlined above.
Place a new order for the desired item once your return is confirmed.
Return Shipping Costs
Defective / Incorrect
Customers must initially cover the return shipping cost. Once the returned item is inspected and confirmed defective or incorrect, we will reimburse both the product cost and the original return shipping fees to your original payment method.
Non-Defective
Customers are solely responsible for return shipping costs on non-defective items, including orders placed incorrectly by the customer. Return shipping costs in these cases are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If your refund is approved, it will be automatically processed to your original payment method. Please allow the following processing time:
- Refunds may take 3–5 business days to appear in your account, depending on your bank or credit card company.
- Cryptocurrency payments will be refunded in the equivalent USD value at the time of the original transaction.
Research Products Notice
All products sold by Peptide Biosciences LTD are intended strictly for laboratory research purposes only and are not for human or animal consumption. As such, returns must comply with safe handling and disposal regulations applicable to research-grade compounds.
By purchasing from Peptide Biosciences LTD, you agree to handle, return, and dispose of all products in accordance with applicable laws, regulations, and ethical research standards.
Need Help?
Our team is here to ensure your experience with Peptide Biosciences LTD is as smooth as possible. Don’t hesitate to reach out.
Peptide Biosciences LTD
📍 792 Wendell St, Crescent City, CA 95531, USA